feedbaXHear Every Voice. Improve Every Moment.
feedbaX delivers live experience intelligence across OPD, IPD, attendants & visitors. Capture real-time feedback, analyze sentiment, and turn insights into actionable improvements that enhance patient satisfaction and hospital reputation.
Live Feedback
Real-time Analysis
Sentiment Score
Positive
AI
Insights
Live
Tracking
What Makes feedbaXPowerful
Everything you need to capture, analyze, and act on patient and visitor feedback
Drag-and-Drop Survey Builder
Create custom surveys in minutes with an intuitive drag-and-drop interface — no coding required.
QR & Link-Based Sharing
Share surveys via QR codes or links across OPD, IPD, waiting areas, and discharge points.
AI-Powered Insights
Automatically extract actionable insights from feedback with advanced AI analysis and pattern recognition.
Sentiment Analysis
Real-time sentiment detection identifies positive, negative, and neutral feedback automatically.
NPS Dashboards & Trends
Track Net Promoter Score over time with beautiful dashboards showing trends and benchmarks.
Multiple Question Types
Support for ratings, text comments, dropdowns, checkboxes, and NPS scales in one survey.
Real-Time Analytics
Live dashboards show feedback as it comes in, enabling immediate action on critical issues.
Trend Reporting
Identify patterns, track improvements, and measure the impact of changes over time.
Impact You Can ExpectWith feedbaX
feedbaX turns every experience into actionable excellence
Issues Instantly
Real-time feedback alerts help you identify and address problems before they escalate into complaints.
Escalations & Complaints
Proactive issue resolution based on feedback reduces formal complaints and negative reviews.
Loyalty & Public Image
Positive patient experiences lead to better reviews, higher ratings, and increased referrals.
Staff Accountability
Department-wise feedback tracking helps identify training needs and recognize top performers.
NPS & CSAT Scores
Track and improve Net Promoter Score and Customer Satisfaction metrics systematically.
Continuous Improvement
Data-driven insights enable targeted improvements that have measurable impact on patient experience.
Turn Feedback Into Excellence
Start capturing real-time patient feedback and transform insights into measurable improvements
How feedbaX WorksComplete Feedback Solution
From survey creation to actionable insights — everything you need in one platform
Ratings
1-5 stars, emoji ratings, thumbs up/down
Text Comments
Open-ended feedback and suggestions
Dropdowns & Checkboxes
Multiple choice and multi-select options
NPS Scale
0-10 Net Promoter Score tracking