Monitoring Staff Performance & Feedback
Continuous feedback improving accountability and performance
Client
Service Organization
Location
India
Published
Jun 2024
Feedback Frequency
Continuous
Issue Resolution
Immediate
Staff Satisfaction
80%+
Accountability
Significantly Improved
Client Overview
Hospital Name
Service Organization
Industry
Human Resources
Location
India
Technologies Used
Overview
Staff performance feedback was collected irregularly. Lack of structured data for HR or department heads made it difficult to identify improvement opportunities.
Feedback Frequency
Continuous
Issue Resolution
Immediate
Staff Satisfaction
80%+
Accountability
Significantly Improved
The Challenge
Understanding the problems that needed solving
Feedback frequency was inconsistent with slow issue resolution. No structured system for employee self-assessment or peer feedback. Staff satisfaction was moderate with limited visibility into performance trends.
Our Approach
Strategic solution design and implementation
Implemented internal feedbaX forms for employee self-assessment and peer feedback. Options for text, rating, and ranking questions. Flags raised for low scores, routed to department heads for immediate review.
Implementation Process
A structured approach to delivering measurable results
Assessment Framework
Designed comprehensive assessment framework covering key performance areas.
Form Configuration
Created flexible forms with text, rating, and ranking question types.
Alert System
Set up automated alerts for low scores routed to appropriate managers.
Analytics Dashboard
Implemented dashboard for tracking trends, identifying issues, and measuring improvement.
Results & Impact
Measurable outcomes that transformed operations
Continuous Feedback
Replaced inconsistent feedback with continuous automated system
Immediate Issue Resolution
Automated alerts enable immediate response to performance concerns
80%+ Staff Satisfaction
Positive feedback on transparent, fair evaluation system
Improved Accountability
Continuous feedback culture improves performance across organization
Key Metrics at a Glance
Continuous
Feedback Frequency
Immediate
Issue Resolution
80%+
Staff Satisfaction
Significantly Improved
Accountability
"feedbaX has transformed how we manage performance. The continuous feedback loop helps us identify and address issues immediately. Staff appreciate the transparency and our overall performance has improved significantly."
HR Director
Service Organization
Service Organization
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