Faster Ward-Level Issue Resolution
Streamlining ward-level support with 68% faster response times
Client
Multi-Specialty Healthcare Facility
Location
India
Published
Nov 2024
Response Time
68% Faster
Staff Efficiency
+65%
Missed Requests
0
Task Completion
+65%
Client Overview
Hospital Name
Multi-Specialty Healthcare Facility
Industry
Healthcare Operations
Location
India
Technologies Used
Overview
30% of requests for room assistance or amenities were delayed. Staff relied on manual tracking with no automated prioritization, leading to repeated complaints due to lack of real-time reporting.
Response Time
68% Faster
Staff Efficiency
+65%
Missed Requests
0
Task Completion
+65%
The Challenge
Understanding the problems that needed solving
Staff struggled with manual tracking and no automated prioritization. 30% of requests were delayed, with response times averaging 10-15 minutes. Paper logs and verbal requests made it difficult to track issues, resulting in 1 in 3 requests being missed.
Our Approach
Strategic solution design and implementation
Implemented flapX with location-specific QR codes for instant issue reporting. Smart ticket routing assigns issues to appropriate staff groups automatically. Automated escalation alerts trigger when response time exceeds SLA, with mobile notifications keeping staff aligned.
Implementation Process
A structured approach to delivering measurable results
Workflow Analysis
Mapped existing request handling processes and identified bottlenecks in manual tracking systems.
QR Code Deployment
Deployed location-specific QR codes across all areas for instant issue reporting.
Smart Routing Setup
Configured automated routing rules to assign issues to appropriate staff groups based on location and issue type.
Dashboard & Training
Created staff dashboards showing pending tasks, repeat issues, and response efficiency. Conducted comprehensive training.
Before & After
The transformation from manual to automated processes eliminated missed requests entirely.
Paper logs & verbal requests, 10-15 minute response time, 1 in 3 requests missed
Mobile alerts + dashboard, 3-5 minute response time, 0 escalations post-deployment
Results & Impact
Measurable outcomes that transformed operations
68% Reduction in Resolution Time
Response time dropped from 10-15 minutes to just 3-5 minutes
65% Increase in Staff Efficiency
Staff handle more tasks with better coordination and reduced stress
Zero Missed Requests
No escalations post-deployment with complete request tracking
65% Improvement in Task Completion
Automated prioritization ensures all tasks are completed efficiently
Key Metrics at a Glance
68% Faster
Response Time
+65%
Staff Efficiency
0
Missed Requests
+65%
Task Completion
"flapX has transformed how we handle requests. The automated routing and real-time alerts mean nothing falls through the cracks. Our staff is more efficient and our service quality has improved dramatically."
Operations Manager
Healthcare Facility
Multi-Specialty Healthcare Facility
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