Seamless Visitor Experience
Enhanced visitor satisfaction with 60% faster issue resolution
Client
Outpatient Clinic
Location
India
Published
Oct 2024
Response Time
67% Faster
Issue Visibility
Real-time
Missed Issues
0
Visitor Satisfaction
85%+
Client Overview
Hospital Name
Outpatient Clinic
Industry
Healthcare Services
Location
India
Technologies Used
Overview
Visitors faced delays reporting issues like cleanliness, billing errors, or waiting area complaints. No unified channel existed for reporting problems, and management was unaware of recurring issues and bottlenecks.
Response Time
67% Faster
Issue Visibility
Real-time
Missed Issues
0
Visitor Satisfaction
85%+
The Challenge
Understanding the problems that needed solving
Visitors experienced 15-20 minute response times with issues limited to front desk reporting. Common issues were missed entirely, and management lacked visibility into recurring problems. Visitor satisfaction was moderate with no systematic way to track or resolve complaints.
Our Approach
Strategic solution design and implementation
Deployed flapX QR codes across all areas allowing instant reporting. Issues are auto-routed to responsible department teams with real-time notifications keeping visitors informed. Dashboards provide actionable insights on location performance and recurring issues.
Implementation Process
A structured approach to delivering measurable results
Issue Mapping
Identified common visitor complaint categories and mapped them to responsible departments.
QR Code Placement
Strategically placed QR codes in high-traffic areas for easy access to reporting.
Auto-routing Configuration
Set up intelligent routing rules to direct issues to appropriate teams based on category and location.
Analytics Implementation
Implemented dashboards for management to track patterns, response times, and recurring issues.
Results & Impact
Measurable outcomes that transformed operations
67% Faster Response Time
Response time reduced from 15-20 minutes to 5-7 minutes
Real-time Issue Visibility
Complete visibility through mobile and dashboard tracking
Zero Missed Issues
No escalations after rollout with comprehensive issue tracking
85%+ Visitor Satisfaction
Significant improvement in visitor satisfaction scores
Key Metrics at a Glance
67% Faster
Response Time
Real-time
Issue Visibility
0
Missed Issues
85%+
Visitor Satisfaction
"flapX has given us complete visibility into visitor concerns. We can now address issues immediately and track patterns to prevent future problems. Visitor satisfaction has never been higher."
Facility Manager
Outpatient Clinic
Outpatient Clinic
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