Fast & Accurate Ad-hoc Meal Requests
65% faster delivery with 100% order accuracy
Client
Healthcare Facility
Location
India
Published
Aug 2024
Delivery Time
65% Faster
Order Accuracy
100%
Order Placement
Instant
Satisfaction
90%+
Client Overview
Hospital Name
Healthcare Facility
Industry
Food Service Operations
Location
India
Technologies Used
Overview
No easy way to request ad-hoc meals with orders often delayed or miscommunicated to the kitchen. Payment tracking for ad-hoc meals was manual and error-prone.
Delivery Time
65% Faster
Order Accuracy
100%
Order Placement
Instant
Satisfaction
90%+
The Challenge
Understanding the problems that needed solving
Order placement was manual and delayed with 25-30 minute delivery times. Ad-hoc order accuracy was only 70-75% with moderate satisfaction. Payment tracking was manual and prone to errors.
Our Approach
Strategic solution design and implementation
Implemented bedside QR codes allowing instant ad-hoc order placement. Kitchen receives real-time notifications and assigns orders to delivery staff. Payment for ad-hoc meals is recorded automatically at delivery.
Implementation Process
A structured approach to delivering measurable results
QR Code Deployment
Placed QR codes at strategic locations for easy access to ordering system.
Menu Configuration
Set up digital menu system with pricing and availability tracking.
Order Management System
Implemented real-time order routing and assignment to kitchen and delivery staff.
Payment Integration
Integrated automatic payment recording and tracking for all ad-hoc orders.
Results & Impact
Measurable outcomes that transformed operations
65% Faster Delivery
Delivery time reduced from 25-30 minutes to 8-10 minutes
100% Order Accuracy
Perfect accuracy with digital ordering and confirmation
Instant Order Placement
QR code ordering eliminates delays and miscommunication
90%+ Satisfaction
Significant improvement in customer satisfaction scores
Key Metrics at a Glance
65% Faster
Delivery Time
100%
Order Accuracy
Instant
Order Placement
90%+
Satisfaction
"ZapX has revolutionized our ad-hoc meal service. Orders are instant, accurate, and tracked automatically. Our customers love the convenience and our staff appreciates the streamlined process."
Operations Manager
Healthcare Facility
Healthcare Facility
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